Downloads

Remote support via TeamViewer – Quicksupport

Log in to your PC via the Internet and solve your problem in seconds

The TEAMVIEWER software does not need to be installed and can be used immediately after download without administrator privileges. With it, we can perform remote maintenance (under your supervision) on the PC of your testing machine.

Once TeamViewer is open, an identification number (ID) will automatically appear in the software. Please provide this ID to your consultant by phone. A connection to your PC will then be established via the internet using a VPN tunnel.

TeamViewer S+L Download

GALDABINI updates, drivers, tutorial, etc.

remote maintenance GALDABINI

The TEAMVIEWER software does not need to be installed and can be used immediately after download without administrator privileges. With it, we can perform remote maintenance (under your supervision) on the PC of your testing machine.

Once TeamViewer is open, an identification number (ID) will automatically appear in the software. Please provide this ID to your consultant by phone. A connection to your PC will then be established via the internet using a VPN tunnel.

Note: The remote maintenance software TEAMVIEWER is required during the installation of the testing software. LabTest It will be installed automatically. Also look for an orange G (icon) or the label GALDABINI Support (or TeamViewer GALDABINI) on your desktop or in the quick launch bar.

TeamViewer GAL Download

Download ready-made methods – see applications

We offer a download of pre-configured test methods (ZIP file) for conducting tests with the GALDABINI testing software. Please:
* Download the file
* Unpack and copy this into your existing methods/data structure C:\LabTest-Methods
* Load the method using "search"

You may need a detailed setting for your needs (strain gauge, sample shape, etc.).
For this please contact our support: +49-2173-91939-0.
Remote maintenance with TeamViewer can often start immediately – but:

Please make sure before the phone call Make sure an ID is visible. If it doesn't appear, or if you see a message about a "proxy" or similar, your PC isn't connected to the internet or your IT department has blocked access. In this case, please contact your IT department.

TIP 1: All INNOVATEST hardness testing machines, as well as all newer mini-PCs supplied by us, are equipped with a WiFi dongle or onboard WiFi. An internet connection can be established via hotspot using your mobile phone. Your mobile phone provides the internet access. To ensure compliance with company policy, please disconnect the LAN cable from the company network.

TIP 2: Use your mobile phone's headphones: This way you have both hands free to work.

TIP 3: If the radio signal strength at the testing machine's installation location is insufficient, you can place your mobile phone approximately 30 meters away on a windowsill, after:
* the hotspot was activated,
* the connection between machine and mobile phone is established,
* the phone call with your advisor has started
This often makes the connection significantly more stable.

 

Video: How to install LabTest correctly after changing PCs

Modernization HardworX hardness tester

The following download package contains the following:

  • PDF instructions for transferring the test software to a new PC
  • Software: Which hardness testing software is activated on the dongle including VBK module

Installing HardworX hardness testing software / Changing PC / Update

PDF: HardworX on new PC

Driver MITUTOYO / RS232

CMS – Camera Mess System – Driver software IDS uEye cameras

Since PCs with PCI slots (recognizable by their white plastic) are becoming increasingly rare, it's only a matter of time before support for the FALCON Grabber is discontinued. As an alternative, we recommend purchasing a USB camera (compatible with our HardworX software: update required). If you can acquire a PC with a PCI slot, the corresponding drivers are available here:

Download uEye camera driver

IDS – uEye 4.97 driver

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